RETURNS
If there has been a mistake or you have received a damaged product, please contact us at info@mistiksource.ca
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Our refund policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
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NON-RETURNABLE ITEMS:
Several types of goods are exempt from being returned. We do not accept products that are opened or used. Unfortunately, we can’t refund gift cards or event tickets. Any item not in its original condition is damaged or missing parts for reasons not due to our error. Any item that is returned more than 30 days after delivery.
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REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
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LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@mistiksource.com.
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SALE ITEMS
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
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EXCHANGES
We only replace items if they are defective, or damaged or you have received the wrong item. If you need to exchange it for the same/right item, send us an email at info@mistiksource.ca
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GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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SHIPPING
To return your product, you should mail your product to:
520 McCaffrey
Ville Saint-Laurent
Quebec, Canada, H4T 1N1
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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By placing an order in our online store, you agree to our refund & returns policy and terms of service.
For more information please contact us by e-mail at info@mistiksource.ca
